Refund and Return Policy

Returns, Refunds and Exchange

If you return an item in its *original condition, requesting a refund/exchange within 30 days of receiving it, we'll give you a full refund by way of the original payment method.We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

*Original condition

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Returning a Faulty or Incorrect Item

As soon as you discover a fault, please contact our Customer Care Teamusing one of the options below. You'll need to provide your order number, details of the faulty item, and a photo or video of the fault.

Email: admin@scentaustralia.com.au
Direct: 1300 731 680
Phone Number: 0415 838 528