Refund and Return Policy

Returns, Refunds and Exchange

If you return an item in its *original condition, requesting a refund/exchange within 30 days of receiving it, we'll give you a full refund by way of the original payment method.We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Please note this policy only applies to products ordered from this website and not to custom orders.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

*Original condition

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Returning a Faulty or Incorrect Item

As soon as you discover a fault, please contact our Customer Care Teamusing one of the options below. You'll need to provide your order number, details of the faulty item, and a photo or video of the fault.

Email: admin@scentaustralia.com.au
Direct: 1300 731 680
Phone Number: 0415 838 528