RETURN AND EXCHANGE PROCEDURES

Return and exchange

If you return an item in its *original condition, requesting a refund/exchange within 30 days of receiving it, we'll give you a full refund by way of the original payment method. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

*Original condition

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Returning a faulty or incorrect item

As soon as you discover a fault, please contact our Customer Care Team using one of the options below. You'll need to provide your order number, details of the faulty item, and a photo or video of the fault.

E: admin@scentaustralia.com.au 

Direct: 1300 731 680

M: 0415 838 528

SHIPPING

We can ship to any address in the world. If you require further assistance, please email us at support@scentaustraliahome.com.au

Shipping costs to:

Australia: 
- FREE for Australian orders over $50
- $9 for Australian orders under $50

New Zealand: 
- $40 flat rate

Worldwide
- Prices will vary, please contact us for a quote