SHIPPING
We can ship to any address in the world. If you require further assistance, please email us at support@scentaustraliahome.com.au
Shipping costs to:
Australia:
- FREE for Australian orders over $50
- $9 for Australian orders under $50
New Zealand:
- $40 flat rate
Worldwide
- Prices auto calculated at checkout.
RETURN AND EXCHANGE PROCEDURES
Return and exchange
If you return an item in its *original condition, requesting a refund/exchange within 30 days of receiving it, we'll give you a full refund by way of the original payment method. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
*Original condition
If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Returning a faulty or incorrect item
As soon as you discover a fault, please contact our Customer Care Team using one of the options below. You'll need to provide your order number, details of the faulty item, and a photo or video of the fault.
https://www.scentaustraliahome.com.au/pages/warranty
Direct: 1300 731 680
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Have questions? Contact us
FREE Shipping On Order over $50
Adding product to your cart
SHIPPING
We can ship to any address in the world. If you require further assistance, please email us at support@scentaustraliahome.com.au
Shipping costs to:
Australia:
- FREE for Australian orders over $50
- $9 for Australian orders under $50
New Zealand:
- $40 flat rate
Worldwide
- Prices auto calculated at checkout.
RETURN AND EXCHANGE PROCEDURES
Return and exchange
If you return an item in its *original condition, requesting a refund/exchange within 30 days of receiving it, we'll give you a full refund by way of the original payment method. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
*Original condition
If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Returning a faulty or incorrect item
As soon as you discover a fault, please contact our Customer Care Team using one of the options below. You'll need to provide your order number, details of the faulty item, and a photo or video of the fault.
https://www.scentaustraliahome.com.au/pages/warranty
Direct: 1300 731 680