Returns & Refunds

Here at Scent Australia Home, we want to make the returns process as easy as possible for you.

To ensure that your return/exchange is completed smoothly, please follow the instructions below. This is essential so that our team can be prepared for your return and process everything that is required.

If you have any questions about our returns procedure, please contact us via:
• 1300 731 680

How To Complete A Return

If you wish to return the item(s), please follow the instructions below.

Please ensure that you follow each of the instructions carefully as there is both a digital and print component to it. Failure to complete these steps may mean that your return is invalid.

1. Please ensure all oil has been removed and the item is packed securely.
2. On the back of the return parcel, please place your name and order number.
3. Please click here to download and print the 'returns form' PDF. Once filled in, please place it inside the package. 
3. Once completed, please send the item for return to the address stated below:
Scent Australia
9/600 Lorimer Street
Port Melbourne, VIC, 3207
4. Lastly, please complete the form below so that we can monitor your order. Please ensure that you fill in the sections regarding either a refund or exchange.

Once we receive your parcel, the exchange or refund will be processed.